- Newton Center, MA
Wanna be VMware geek since 3.5, VCAP5-DCD, VCP5-DCV, vExpert '13, Virtual Design Master Participant @vdmchallenge, all around IT guy, dad, husband. Greater Boston, MA · virtxpert.com
Jonathan Frappier's Bio:
12+ years specializing in "New IT" - turning IT teams into technology enablers by leveraging the best of traditional IT and security practices and combining those with current trends in virtualization, cloud computing and social enterprise collaboration.
Jonathan Frappier's Experience:
Manager, IT at lifeIMAGEOctober 2010 - May 2011
Worked directly with the VP of IT to set direction, define process, needs and budget for SaaS Medical Imaging platform. Conducted testing of new processes and applications to help streamline and automate IT procedures. â¢ Planned, managed and supported installation of a new VMWare vSphere 4.1, Cisco UCS and EMC Celerra virtual environment with a focus on scalability and growth, including migration of existing VMs. â¢ Installed and configured EMC VNXe used by all associates for file sharing and hosting test virtual machines running on ESXi 4. â¢ Implemented change management process for all customer hosted applications and data center environment. â¢ Developed and managed internal IT operations, polices and best practices including security, procurement and IT standards.
Implementation Consultant (Contractor) at SumTotal SystemsOctober 2010 - February 2011
Work with various groups from our enterprise customers to define network, security and application requirements for on premise HRIS application suite. Wrote SOP for application installation given to partners, customers and internal IT team, replacing out dated installation guide. â¢ Work with IT groups to define network, server and security requirements, as well as assist with network configuration and security best practice guidelines. â¢ Document and install HRIS application, including web application server and SQL server configuration and hardening based on engineering application requirements. â¢ Train and support new employees on how to install and configure application.
Director of Information Technology at SoftscapeOctober 2007 - October 2010
Responsible for the day to day management and operations of corporate IT and global SaaS data centers in support of our customers, which included 20% of the Fortune 500. Responsibilities include new server builds, maintenance and monitoring of existing hardware, operating systems and application monitoring and patching across 250 physical and virtual servers running Windows 2000, 2003, & 2008, Active Directory, IIS, SQL 2000 and SQL 2005. â¢ Implemented VMWare vSphere 4.0 and HP MSA iSCSI SAN to virtualize production SaaS data center, improved system availability and reduced server deployment times by as much as 90%. â¢ Built proof of concept and QA VMWare labs on ESXi 3.5 which lead to adoption of VMWare across the entire organization (development, QA, SaaS/hosting, and sales) â¢ Improved overall system stability and availability by implementing proper IT standards and monitoring key server metrics such as CPU, memory utilization, disk performance and system uptime which allowed IT to be proactive in diagnosing issues before an application crash. â¢ Managed staff of 7 technicians responsible for both corporate and data center support as well as software releases. â¢ Planned and managed migration of 150 servers, hosting customer applications, to new data center including backup, upgrades and standardization of systems during the migration. â¢ Implemented a global, multi-site Active Directory to connect data centers in the US, UK, Singapore and Australia. â¢ Setup Active Directory Group Policy to manage settings, services and controls across all production servers. â¢ Implemented RSA Two-Factor authentication for VPN access to SaaS data center.
Adjunct Professor at Newbury CollegeSeptember 2005 - December 2007
Adjunct professor teaching Introduction to Computer Applications (e.g. general PC applications such as IE, Office etc) as well as Management Information Systems (introduction to IT management).
Infrastructure Manager at HiWiredJuly 2006 - October 2007
Started as one of the early employees with this start-up, responsible for build out of the companyâs web presence through a managed service provider including setup, security and monitoring of 20 servers as well as implementing corporate IT and security best practices and policies. â¢ Implemented build out of new hosting environment from a shared server/desktop hosting environment to a fully redundant dedicated server environment. â¢ Developed and managed internal IT operations, polices and best practices including security, procurement and IT standards. â¢ Introduced virtualization to the company to provide a more robust and cost efficient development and QA environment. â¢ Make recommendations on technology to CEO and set IT budget. â¢ Managed staff of 3 technicians responsible for corporate support.
Systems Engineer at VP SolutionsNovember 2005 - June 2006
â¢ Provide support to multiple companies throughout Boston and Metro-West area including hardware, software and network support. â¢ Act as IT management for help desk staff for larger companies. Work with management committees to set IT goals. â¢ Manage projects including Windows 2003 server upgrades, company moves and system upgrades. â¢ Handle day to day task including system backups using Veritas Backup Exec of all Windows 2000/2003 file servers and Exchange servers.
Sr. IT Specialist at CXO MediaAugust 2000 - November 2005
â¢ Responsible for design and setup office and remote office network including TCP/IP, DNS, WINS, DHCP, Active Directory, Group Policy and networking equipment such as firewalls and switches. â¢ Managed key IT projects including Windows 2000 Server, Active Directory, Windows XP Pro, and Corporate Anti-Virus implementation. â¢ Oversee group of 2-3 technicians including interns. Provide training and tier 3 support. â¢ Provide support to over 200 end users including remote office support. â¢ Streamline procurement of hardware and software and handled all IT purchasing.
Assistant Store Manager, Sales and Technology at OfficeMax, Brighton MAMay 1998 - August 2000
â¢ Managed P&L for Technology and Copy Center groups. â¢ Improved Copy Center profit by improving operational processes and implementing standard operating procedures.
Loss Prevention Manager at CompUSA1997 - 1998
Director of Information Technology and Security at Global NovationsMay 2011
Hands-On Senior most IT leader for a Global HR consulting and training organization supporting over half of the Fortune 100. Brought in to lead and transform IT team from a âbreak + fixâ group to strategic business partners for the organization. â¢ Began virtualization project based on VMWare vSphere 5 and vCenter that fit into previous IT budget while providing an estimated $80,000 per year savings over previous server budget. â¢ Developed project plan for migration of physical servers into virtual environment, with a focus on standardizing, automating and improving the efficiency of the overall network. â¢ Installed new redundant Cisco ASA firewalls to replacing aging standalone ASA and VPN Concentrator. â¢ Relocated companyâs primary office and data center in the first 30 days of employment. â¢ Created formal IT policies, procedures and SLAs to ensure compliance with Massachusetts 201 CMR 17.00 and customer security agreements. â¢ Managed multi-site Windows 2008 R2 Active Directory (Waltham to Cincinnati) including monitoring of replication between Domain Controllers.
Jonathan Frappier's Education:
Technical Training2011 – 2012
Boston University2005 – 2007M.S.Concentration: Computer Information Systems
Newbury College1996 – 2004B.S.Concentration: Computer Science
Jonathan Frappier's Interests & Activities:
Cisco Windows Server vSphere P2V HP Server Hardware EMC IIS Nagios SQL Server VMware Server Administration Servers System Monitoring Business Strategy Windows Server 2003 Windows Server 2008 Administration IT Management Server Architecture Green IT Security VPN Network Security Operating Systems Data Center Active Directory Cloud Computing Virtualization Disaster Recovery Windows System Administration Storage SaaS Firewalls IT Operations SQL Databases Troubleshooting SAN Wireless Networking Cisco UCS Hosting Network Administration IT Strategy Computer Hardware VMware Infrastructure Group Policy Enterprise Social Networking Social Enterprise Jive